Smart CRM4 min read

Smart CRM: Reviews & Services

Build trust with client reviews and showcase your services with professional pricing. The Reviews & Services modules help you create a professional creator profile that converts DMs into bookings.

1. Add Your Services

Go to Smart CRM → Services → Add Service. List what you offer: Instagram Reel (₹5K-25K), Brand Shoot (₹10K-50K), YouTube Integration (₹15K-1L). Add descriptions, pricing tiers, and delivery timelines.

💡 Pro Tip: Offer 3 pricing tiers per service (Basic, Standard, Premium). Clients almost always pick the middle tier.

2. Set Pricing & Packages

Create service packages: "Social Media Bundle: 3 Reels + 5 Stories = ₹25K (save 20%)". Bundles increase average order value and make pricing negotiations easier.

💡 Pro Tip: Always show the "original" price next to the bundle price. "₹30K value for ₹25K" creates urgency.

3. Collect Client Reviews

After completing a project, request a review from the client. They can rate 1-5 stars and write a testimonial. Reviews show on your profile and build credibility for future clients.

💡 Pro Tip: Ask for reviews within 24 hours of project completion — clients are most satisfied right after delivery.

4. Share Your Portfolio

Your services + reviews + past work create a professional portfolio. Share with potential clients or include in your Instagram bio. Looks professional and converts better than a random media kit.

💡 Pro Tip: Update your portfolio monthly with your best recent work. Fresh content > old content.

Pro Tips

Reviews with 4.5+ star rating convert 3x better than profiles without reviews

Services with clear pricing get 2x more inquiries than "DM for rates"

Included FREE with Yearly Pro plan or ₹99/mo add-on for Monthly Pro

Combine with Auto DM: when someone DMs "Services", auto-send your service list

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